Refund policy

Returns & Exchanges

We want you to love what you wear. If something isn't right, we're here to help.

Return Window We accept returns within 14 days of delivery.

Eligibility Items must be unworn, unwashed, and returned with all original tags and packaging intact. We're unable to accept items that show signs of wear, alteration, or damage.

Exchanges We happily exchange for a different size. Simply initiate a return and place a new order for the correct size, or contact us and we'll guide you through it.

Sale Items Items purchased on sale or during promotional events are final sale and not eligible for return or exchange.

Refunds Approved returns are refunded to your original payment method within 5–7 business days of receiving the item.

Return Shipping Return shipping costs are the customer's responsibility unless the item received was incorrect or defective.

How to Initiate Email us at [hello@ruhaelan.com] with your order number and reason for return. We'll respond within 24–48 hours.