At our brand, we strive to ensure you are happy with every purchase. If you're not completely satisfied, we're here to help.
Return & Exchange Window
You may request a return or exchange within 7 days of receiving your order.
Requests submitted after 7 days from the delivery date will not be eligible for a return or exchange.
Eligibility
To qualify for a return or exchange, the item must:
- Be unused, unwashed, and unworn.
- Be in its original condition with all tags and labels attached.
- Be returned in its original packaging.
- Not show signs of wear, damage, stains, alterations, or washing.
We reserve the right to reject returns that do not meet these conditions.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Products purchased during clearance or final sale (unless received damaged or defective).
- Gift cards, if applicable.
- Products that have been used, washed, altered, or damaged after delivery.
Damaged, Defective or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos of the product and packaging.
Once verified, we will arrange a replacement, exchange, or refund at no additional cost.
Exchange Policy
Eligible products may be exchanged for:
- A different size (subject to availability).
- The same product if the original item is damaged or defective.
- Another product of equal or higher value (additional charges may apply).
If the requested size or product is unavailable, we may issue a store credit or refund, depending on the situation.
Refunds
Once your returned item is received and inspected, we will notify you of the status of your refund.
If approved:
- Refunds for prepaid orders will be processed to the original payment method.
- Processing times may vary depending on your payment provider or bank.
Shipping charges, cash-on-delivery charges, and any other service fees are non-refundable unless the return is due to our error or a defective product.
Return Shipping
If the return is due to a damaged, defective, or incorrect item, we will bear the return shipping cost.
For all other eligible returns or exchanges, return shipping charges may be deducted from the refund or collected separately, where applicable.
Order Cancellation
Orders may be cancelled only before they have been dispatched.
Once an order has been shipped, it cannot be cancelled. You may request a return after delivery if the order meets the eligibility criteria outlined in this policy.
How to Request a Return or Exchange
To initiate a return or exchange:
- Contact our customer support within 7 days of receiving your order.
- Provide your order number and the reason for the request.
- If applicable, attach clear photos of the product.
- Once approved, follow the return instructions provided by our support team.
Contact Us
For any questions regarding returns, refunds, or exchanges, please contact us using the contact details provided on our website. Our team will be happy to assist you.