Refund & Return Policy

Return & Exchange Window

We accept return and exchange requests within 7 days of delivery.

Eligibility Criteria

To be eligible, items must be:

Unused, unwashed, and unworn
In original condition with all tags and labels intact
Returned in the original packaging
Free from signs of wear, damage, stains, alterations, or washing

Non-Returnable Items

Clearance / final sale items (unless damaged or defective)
Gift cards
Used, washed, altered, or damaged items

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos. We will arrange a replacement, exchange, or full refund at no cost after verification.

Exchange Process

We offer exchanges for:

A different size (subject to availability)
The same product if damaged or defective
Another product of equal or higher value (additional charges may apply)

If the requested item is unavailable, we may offer store credit or a refund.

Refunds

Refunds are processed to your original payment method after inspection. Please note that shipping charges, COD charges, and service fees are non-refundable unless the return is due to our error or a defective product. Refunds are typically processed within 5–7 business days of receiving the returned item.

Return Shipping

Return shipping costs are borne by us if the item was damaged, defective, or incorrect. For all other returns, shipping charges may be deducted from the refund or collected separately.

Order Cancellation

Orders can only be cancelled before dispatch. Once shipped, cancellation is not guaranteed. Returns after delivery may be accepted if the item is eligible per this policy.